A Method to Define a Performance Indicator System for the Control of a Crisis

In case of emergency, the actors must quickly make decisions to solve the crisis in the best possible way. This study proposes a method assisting these actors in their choices while carrying out a performance evaluation of the activities run during the crisis response process. Currently, in many various crises, the evaluation of performance is solely used afterwards due to difficulties in gathering and aggregating the information into trustable performance indicators. The interest of this paper is to present a method facilitating the resolution of the crisis based on performance assessment, after a state of the art about disaster management and performance evaluation. This method encourages the actors to set up a specific range of indicators and is illustrated with an example: the case of a natural disaster where the response is managed by humanitarian organizations. The goal will to be able to apply this control of the response by the performance to various types of crises.